Use of Email

Patient Guidelines and Consent for Use of E-mail Communications

To better serve our patients, this office has established an e-mail address for some forms of communication. For routine matters that do not require immediate response, please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please remember, however, that this form of communication is not appropriate for use in an emergency. The turnaround time for routine patient communications is up to 24 hours. The service provider may delay message delivery. Should you require urgent or immediate attention, this form of communication is not appropriate.

Types of communication that are appropriate for e-mail include:

  • Scheduling inquiries
  • Non-urgent medical advice
  • Billing or insurance questions
  • Test and lab results
  • Educational materials

(For prescription refills – contact your pharmacy. We will not refill your medications via e-mail)

When sending an e-mail, please put the subject of your message in the subject line so we can process it more efficiently. Some forms of communication (e.g., HIV, mental health and work disability) are not appropriate for e-mail. Also, be sure to put your full name and return telephone number in the body of the message.

This office is dedicated to keeping your medical record information confidential. Despite our best efforts, due to the nature of e-mail, third parties may have access to messages. When communicating from work, you should be aware that some companies consider e-mail corporate property and your messages may be monitored. In addition, you should be aware that, although addressed to me, my staff and/or colleagues would have access to this information.  

Office Info

Bee Caves Family Practice

1008 Ranch Road 620 South
Suite 200
Lakeway, TX 78734
512-263-9072 (phone)
512-402-9057 (fax)
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Office Hours

Monday:  8am - 7pm
Tuesday - Thursday:  8am - 6pm
Friday:  8am - 2pm
Closed 12-1pm Monday-Thursday

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Read Our Reviews

I feel so lucky to have found BCFP. It is such a wonderful practice with practitioners who care and take the time to listen to me. Everyone including the support staff from the front desk to the nurses to the phlebotomist is wonderful :).

Bee Caves Family Practice

1008 Ranch Road 620 South, Suite 200, Lakeway, TX 78734
512-263-9072 (phone)  •  512-402-9057 (fax)